At The Coal Depot, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide while using our website, www.thecoaldepot.com. By accessing our site or making a purchase, you consent to the practices described in this policy.

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When you browse our website, place an order, or contact us, we may collect certain personal details such as your name, contact number, email address, shipping and billing addresses, and purchase information. We also gather technical data including your IP address, browser type, device details, and your interactions with our website. All payment-related data is securely handled by our third-party payment gateway partners — we do not store your card or bank details directly.

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We use your information to process orders, deliver products, provide customer support, and improve your overall shopping experience. Your data also helps us send order updates and respond to service requests. Occasionally, and only with your consent, we may send promotional messages or offers.

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We do not sell or rent your personal data to third parties. However, we may share necessary details with trusted service providers—such as logistics partners, payment processors, and IT vendors — to ensure smooth operation of our services. We may also share information if required by law or legal proceedings.

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Cookies and similar technologies are used on our website to enhance your browsing experience, remember your preferences, and analyze site usage. You may choose to disable cookies via your browser settings, though this may affect some site functionality.

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We implement reasonable security measures to safeguard your data, including secure servers and encrypted communications. However, while we do our best to protect your information, no method of transmission over the internet can be guaranteed as completely secure.

As a user, you have the right to access, update, or request deletion of your personal information. You may also opt out of receiving promotional communications at any time. For any such requests or privacy-related queries, please contact us at thecoadepot@gmail.com

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Our website may contain links to third-party websites. Please note that this Privacy Policy applies only to The Coal Depot and not to any external sites you may visit through our platform.

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. Continued use of our website following any changes indicates your acceptance of those changes.

For questions, clarifications, or data-related requests, you can contact us at thecoaldepot@gmail.com or call us at +91-9873921774.